Privacy Policy

At The Exam Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered exam preparation services.

Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account on our platform
• Subscribe to our services or newsletters
• Contact us through forms or customer support
• Participate in surveys or feedback sessions
• Use our AI-powered exam preparation tools

This information may include:

• Full name and contact information
• Email address and phone number
• Educational background and exam preferences
• Payment and billing information
• Profile information and preferences

When you visit our website or use our services, we automatically collect certain information:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, features used)
• Performance analytics for AI recommendations
• IP address and geographic location
• Cookies and similar tracking technologies

We use the collected information for various purposes including:

1. Service Provision: To provide and maintain our AI-powered exam preparation services
2. Personalization: To create personalized study plans and AI-driven recommendations
3. Performance Tracking: To track your progress and provide detailed analytics
4. Communication: To send you updates, newsletters, and important service information
5. Support: To provide customer support and respond to your inquiries
6. Improvement: To analyze usage patterns and improve our services
7. Security: To detect and prevent fraud, abuse, and security threats
8. Legal Compliance: To comply with applicable laws and regulations

Our platform uses artificial intelligence and machine learning algorithms to:

• Analyze your performance patterns and learning behavior
• Generate personalized study recommendations
• Predict areas where you need improvement
• Adapt mock tests to your skill level
• Provide intelligent insights and analytics

All AI processing is done with your explicit consent and follows strict data privacy guidelines.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our users or others
• Consent: With your explicit consent for specific purposes

We implement robust security measures to protect your personal information:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Compliance with industry security standards

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and platform performance

You can control cookie preferences through your browser settings.

You have several rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of data processing

We retain your personal information only for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Improve our AI algorithms and service quality
• Enforce our terms and conditions

When data is no longer needed, we securely delete or anonymize it.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Your information may be processed and stored in countries other than your own. We ensure that any international transfers of personal data are protected by appropriate safeguards and comply with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@theexamhub.com
• Support: support@theexamhub.com
• Website: https://theexamhub.com
• Data Protection Officer: dpo@theexamhub.com